DELIVERY

PLEASE NOTE, THE TIMED DELIVERY SERVICES WE OFFER REFER TO THE TIME TAKEN TO DELIVER YOUR ORDER ONCE IT HAS LEFT US. THEY DO NOT REFER TO THE TIME IT WILL TAKE FOR YOUR ORDER TO BE DISPATCHED (WHICH IS DEPENDENT ON FACTORS NOTED BELOW AND ON THE PAGES OF THIS WEBSITE) AND THEREFORE ARE NOT A TIMESCALE FROM THE PLACEMENT OF YOUR ORDER TO DELIVERY. 

We have two shipping options for UK mainland and Northern Ireland addresses (exclusions apply)*:

UK Delivery: £6.99 

*Exclusions: UK address exclusions to this delivery cost structure are as follows:

Channel Islands: £18 (no free of charge delivery service applies)

Isle of Man: £12.50 (regardless of order value, no free of charge delivery service applies)

Other Locations (3 - 5 working days as standard only):

Locations outside those listed above may be subject to a higher rate of carriage. If you wish to check the cost of carriage to your destination prior to placing an order please send an email to info@gryphonhockey.co.uk

Delivery Method
We may ship smaller items via Royal Mail and usually no signature is required. For larger items we use DPD services and a signature will always be required to complete the delivery.

Order Turnaround Times
Our aim is to dispatch all orders received by 1pm on the day of receipt. Please note our dispatch and delivery days are on  WEEKDAYS ONLY. No order will be dispatched or delivered on a weekend, i.e. if you order after 1pm on a Friday your order will be processed on the following Monday. If you order before 1pm on a Friday the earliest your order will arrive will be the following Monday.

Please note that there are certain issues that may delay dispatch despite our best efforts which are listed:

Stock Availability
While we do our best to maintain our stock levels across the board, from time to time increased demand or our suppliers being out of stock may mean we are unable to keep to our service targets due to a lack of ready stock. We will always call / email to advise of any delays and suggest substitute products (if possible) in these instances.

Please note that all orders will only be dispatched once all items are available, never part dispatched unless you are contacted to state special circumstances

Please Note That Our Peak Order Times Are From The Start Of August To The End Of October And Due To The Sheer Volume Of Orders At This Time We May Experience Delays To Our Normal Schedules. We Appreciate Your Patience And Understanding During This Period And Urge You To Order With An Extended Expectation Of Delivery.